Frequently Asked Questions
Ordering & Payment
How do I place an order?
How do I place an order?
Via our website
Which payment methods do you accept?
Which payment methods do you accept?
Mobile money, bank transfer, debit/credit cards.
Can I pay on delivery?
Can I pay on delivery?
No. All orders must be prepaid.
Shipping & Delivery
Do you deliver outside Dar es Salaam?
Do you deliver outside Dar es Salaam?
Yes, by currier as per the courier's prevailing rates and service terms.
How long does delivery take?
How long does delivery take?
We can delivery to the currier in Dar es Salaam within 2 working days.
How much does shipping cost?
How much does shipping cost?
Varies by location and order size.
Returns & Refunds
Can I return a product if I change my mind?
Can I return a product if I change my mind?
Yes, within 7 days if unused and in original packaging.
Who pays for return shipping?
Who pays for return shipping?
Customer pays unless item is defective.
How long does it take to get a refund?
How long does it take to get a refund?
5–10 business days after inspection.
Warranty & Repairs
Do your products come with a warranty?
Do your products come with a warranty?
Yes, at least 1 year warranty on all items.
How do I claim a warranty?
How do I claim a warranty?
Contact support with order number and issue details.
How long does it take to get a refund?
How long does it take to get a refund?
5–10 business days after inspection.
Customer Support
How can I contact customer service?
How can I contact customer service?
Email, phone, or WhatsApp. See Contact Us page.
What are your support hours?
What are your support hours?
Monday–Friday, 9:00 AM – 5:00 PM (EAT)
How long does it take to get a refund?
How long does it take to get a refund?
5–10 business days after inspection.
Product Information
Are your products original and authentic?
Are your products original and authentic?
Yes, sourced directly from the manufacturer.
Do you offer bulk or wholesale pricing?
Do you offer bulk or wholesale pricing?
Yes, contact us for B2B pricing.